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Sarah Cook

Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence,  Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.

More from Sarah Cook
Complaint Management Excellence (9780749465308)
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Customer Care Excellence (9780749457051)
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Customer Service in Your Organisation (9781843982111)
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The Essential Guide to Employee Engagement (9780749449445)
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